Our vision at Retro-Haus | Euro-Performance Division Canada is to become one of the most trusted and valued sources for European automotive parts and performance solutions in Canada. We strive to achieve this through a relentless commitment to quality, accuracy, and exceptional customer service. By continuously improving our platform and integrating modern technology, we aim to create a seamless and reliable experience for European vehicle owners and enthusiasts.
As we expand our growing catalog of parts for European makes and models, we remain dedicated to maintaining carefully researched and accurately crafted product descriptions tailored to each vehicle’s specific platform. Our focus on European engineering allows us to provide detailed parts information, compatibility accuracy, and a higher level of confidence for every order.
We recognize that the growth and success of Retro-Haus is made possible by customers like you who continue to support our vision. Your trust drives our commitment to improving our service, expanding our offerings, and delivering the level of expertise that European vehicle owners expect. Your continued support, feedback, and suggestions play an important role in our development, and for that we are sincerely grateful.
Our inventory supports a wide range of European brands including Audi, BMW, Mercedes-Benz, Porsche, Volkswagen (VW), MINI, Volvo, Land Rover, Jaguar, Alfa Romeo, Fiat, and other European marques. Whether you drive a luxury sedan, a performance coupe, a European SUV, or a classic enthusiast vehicle, Retro-Haus is committed to helping you maintain and enhance your vehicle with the right parts and trusted expertise.
At Retro-Haus | Performance Euro-Division, we strive to provide fast and reliable shipping to ensure you receive your performance auto parts as quickly as possible. This Shipping Policy outlines our shipping procedures, costs, and delivery times.
Shipping Destinations
We currently ship to addresses within the [List of Countries]. If you are located outside of these areas, please contact us to inquire about potential shipping options.
Shipping Methods
We offer several shipping methods to meet your needs:
Standard Shipping: Our most economical option, with delivery typically within [Number] to [Number] business days.
Expedited Shipping: Faster delivery for urgent orders, typically within [Number] to [Number] business days.
Overnight Shipping: The fastest option for time-sensitive deliveries, with delivery typically on the next business day.
Shipping Costs
Shipping costs are calculated based on the following factors:
Shipping Method: The shipping method you select (Standard, Expedited, Overnight).
Weight and Dimensions: The weight and dimensions of the package.
Destination: The shipping address.
You can view the shipping costs for your order during the checkout process before completing your purchase. We occasionally offer free shipping promotions for orders over a certain amount. Check our website for current promotions.
Order Processing Time
Orders are typically processed within [Number] to [Number] business days. Processing time may vary depending on product availability and order volume. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Delivery Time
Delivery time is the time it takes for the carrier to deliver your package after it has been shipped. Delivery times vary depending on the shipping method and destination. Please note that delivery times are estimates and are not guaranteed.
Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email. Simply click on the tracking link to view the current status of your shipment.
Shipping Restrictions
Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements. We will notify you if any shipping restrictions apply to your order.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately at [Your Contact Information]. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
International Shipping
For international orders, please note that you are responsible for any customs duties, taxes, or other fees imposed by your country. These fees are not included in the purchase price or shipping costs. We are not responsible for any delays caused by customs inspections.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at sales@retrohaus.ca . We are here to help!
Privacy & Safety
We value your privacy at Retro-Haus and are committed to protecting your personal information. We collect and use your data primarily for the following purposes:
To create and secure your account on our platform.
To process and fulfill your orders.
To communicate with you about order updates, promotions, and other offers.
To analyze customer behavior to improve our website and services.
To comply with legal obligations and prevent fraud.
We do not share your personal information for third-party marketing purposes unless we have your explicit consent.
When We Share the Information We Collect
We do not sell your personal data to any third party. However, we may share information with trusted service providers for order fulfillment, payment processing, or legal compliance. All of these parties are required to adhere to stringent data protection standards.
Retention & Security of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. While we implement various security measures to protect your data, please note that no method of electronic transmission is 100% secure. We cannot guarantee absolute security, but we are committed to safeguarding your data through reasonable precautions.
Advertising Service Providers
We partner with third-party service providers such as Google Analytics and other advertising and marketing companies. These partners use cookies and other technologies to analyze your behavior on our website and provide personalized advertisements.
If you prefer not to have your data tracked for marketing purposes, you can opt-out through your browser settings or through Google’s Ad Settings.
Changes to This Privacy Policy
United Performance may update this privacy policy from time to time. We encourage you to review it regularly. Any changes will be effective immediately upon posting, and by continuing to use our site, you agree to the updated policy.
Your Rights
Request specific personal information that we have collected about you.
Request the deletion of your personal information from our records.
Review the categories of personal information we have gathered and the third parties with whom we have shared it.
If you wish to exercise any of these rights or have questions regarding our practices, please contact us at SALES@RETROHAUS.CA
At Retro-Haus, we offer a warranty on most products, ensuring the highest quality standards. Please review our policy for returns and warranties below:
Custom or Specialized Products (including, but not limited to Custom Brake Kits, certain tuning parts, and other specialized items) are non-returnable and non-refundable due to their made-to-order nature. Always ensure compatibility with your vehicle before purchasing.
Warranty applies to all eligible products, but the specifics may vary depending on the manufacturer. Please contact our customer service team for details on specific product warranties.
30-Day Return Policy: We offer a 30-day return window for exchanges or in-store credit on most items. To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Products returned must be in their original, unused condition, with all packaging intact. Please note that exclusions apply, including specialized and custom-made parts.
No Returns on Certain Products: Certain products, including custom parts, specialty performance kits, and electrical components, cannot be returned. Always verify compatibility before making a purchase. If you are unsure, our team is available to assist with product selection.
For any issues regarding product defects or performance problems, please reach out to us. We are committed to resolving any concerns swiftly.
UNFORTUNATELY, A 5% TRANSACTION FEES WILL BE CHARGED FOR ANY ORDERS THAT IS CANCELLED
ALSO AN ADDITIONNAL 10% RESTOCKING FEE FOR ANY ORDERS THAT HAS LEFT OUR FACILITY (SHIPPED)
