Store Policy

Customer Care

It is our vision to be the most valued and trusted online auto parts retailer in the Canada, through the relentless pursuit of quality and service. To achieve this, we continue to innovate our customer experience through technology. As we expand our ever-growing parts inventory for even more European,Imports & Domestic makes and models, we are committed to maintaining the accurately handcrafted parts descriptions for each vehicle’s catalog.

We recognize that the growth and success of Retro-Haus over the years is because of customers like you who faithfully support our business. We appreciate your trust and will do our best to continue to give you the service that you deserve. Your continued patronage and suggestions are a vital part of our growth, and for that, we are most grateful.

We look forward to serve you for many years to come.

Prices & Payment Methods

All Prices are in CAD $

Taxes Are Calculated in fonction of your State.

If for some reasons we must charge more then anticipated, you will be contacted for authorization.

We Accept : Credit / Debit Cards / Interac Transfer / Cash

Warranty & Return Policy

No returns or refunds on Custom Brake Kits.

Warranty is applicable for all products*

Privacy & Safety

How We Use the Information We Collect

We use and store the information we collect from you in order to fulfill your orders, improve our services to you, enhance your experience on this Site, to provide you with the information you have requested, to respond to your questions or resume submission, to promote products and our services, and for other internal purposes. We may also enhance or merge Personal Information you provide with data obtained from others for the same purposes. Some examples of how we use the information we collect are as follows:

To create your account and provide services. We use the information we collect to create and secure your account and to provide services to you, including the fulfillment of orders you place with us.
To communicate with you and to promote our services. We use information we collect to provide you with customer support or to send you things like service-related announcements and other updates, promotions or other standardized and customized marketing communications. Most of the time we’ll communicate with you by email.
To improve and promote our Site. We use information we collect to understand how you shop with us, determine the methods and devices used to access our Site and to improve or enhance our Site.
For legal reasons. We reserve the right to access, use, preserve, transfer or disclose, at any time without notice to you, any information (including Personal Information) as reasonably necessary to comply with applicable laws, regulations and filing requirements.
To prevent or detect fraud. We use information to protect our customer’s accounts, our services, or to detect or prevent any security or technical issues related to our services.

When We Share the Information We Collect

We do not share or sell your Personal Information with any third parties for such organization’s own use without your consent except as otherwise set forth in this Privacy Policy.

Retention and Security of Personal Information

To determine the appropriate retention period, we consider the type and volume of the information, the negatives that can result from unpermitted access to such information, why we gather such information and the availability of achieving the goals of such gathering through alternative means.

We strive to use commercially acceptable means to protect your Personal Information, however, no method of transmission over the Internet, or method of electronic storage, is 100% secure and therefore we cannot guarantee the absolute security of your Personal Information. We strive to maintain a system that reasonable safeguards Personal Information and have put in place appropriate security measures to accomplish the foregoing.

Advertising Service Providers

Some of our service providers or partners are advertising networks, marketing partners, publishers and other entities who perform analytics and advertise our products and services on websites not affiliated with us (“Advertising Service Providers”). In connection with these advertising services, we or our Advertising Service Providers, like Google Analytics may use cookies, web beacons, and similar technologies to collect behavioral information about how you use our site in order to perform tracking and marketing analytics or serve advertisements that are more likely to be of interest to you. Our Advertising Service Providers may permit you to opt out of all or some of the foregoing on designated websites.

In addition to services from other Advertising Service Providers, we use Google Analytics Advertising Features as part of our marketing analytics and advertising. We may also use other services provided from Google Analytics from time to time. At present, Google provides users an opportunity to opt-out of the Google Analytics Features through Google’s Ad Settings and their web browser opt-out plugin. However, we do not control these opt outs, which may be updated or removed by Google in accordance with its own policies.

Changes to this Privacy Policy

We may, from time to time, in our sole, absolute, and unfettered discretion, update this Privacy Policy to clarify its practices or to reflect new or different privacy practices. We encourage you to periodically review the Privacy Policy. You are bound by any changes to the Privacy Policy when you use this Site after such changes have been first posted.
You have the right to know and request information regarding:

The specific pieces of Personal Information we have collected about you.
The categories of Personal Information that we have collected about you.
The categories of sources from which the Personal Information was collected.
The categories of third parties with whom we have disclosed Personal

information to.
The categories of Personal Information that we have disclosed about you for a business purpose.
The business or commercial purpose for collecting or disclosing Personal information.

You also have the right to request that we delete your Personal Information

Contact for More Information

For additional information regarding your rights, please contact us here support@retrohaus.ca

Last updated: 8.17.2024