Store Policy
Store Policy for Retro-Haus | Euro-Teiling
At Retro-Haus | Euro-Teiling, we specialize in providing top-quality OEM (Original Equipment Manufacturer) and aftermarket parts for Audi, BMW, Mercedes-Benz, Porsche, and Volkswagen (VW). Our focus is on delivering high-performance, reliable auto parts that meet the specific needs of your European vehicle. We are committed to providing both performance and durability through the finest products available on the market, ensuring that each part is a perfect fit for your vehicle.
We are proud to offer a diverse selection of parts, carefully crafted to meet the standards of both everyday driving and high-performance tuning. Whether you’re maintaining your vehicle or upgrading it for better performance, we offer parts that ensure both reliability and safety.
Our mission is to provide the best online shopping experience for auto parts in Canada, prioritizing quality, service, and innovation. As we continue to expand our inventory, we remain dedicated to offering detailed, handcrafted product descriptions to ensure compatibility with your vehicle. Your satisfaction and feedback are vital to our success, and we deeply value the trust and support you’ve placed in us.
We look forward to serving you for many years to come.’
All prices are displayed in Canadian Dollars (CAD).
Taxes will be calculated based on the province or state you are located in, following local tax laws and regulations.
In cases where a price adjustment is necessary, we will contact you for authorization before any charges are processed or items are shipped.
Accepted Payment Methods: We offer several payment options to make your purchase as easy as possible:
Credit Cards, Debit Cards, Interac Transfer, Cash (For in-store purchases or local transactions)
Warranty & Return Policy
We stand behind the quality of every product we offer. Please take note of the following guidelines for our warranty and return policy:
Custom Brake Kits are non-returnable and non-refundable due to their specialized nature and customization.
Warranty is applicable to all products we sell. For specific warranty details on any product, please contact our customer service team, and we will be happy to provide the relevant information.
30-Day Return Policy: We offer a 30-day return window for exchanges or in-store credit on most items. To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Returned items must be unused, in their original packaging, and in resalable condition. Some exclusions may apply, so we recommend reviewing specific product details before initiating a return.
If you experience any product issues or wish to request an exchange, our customer service team is available to assist you. We will make every effort to resolve any concerns you may have in a timely and efficient manner.
Privacy & Safety
How We Use the Information We Collect
Your privacy is a top priority at Retro-Haus | Euro-Teiling. We only collect the personal information necessary to provide you with the best possible shopping experience. This includes processing orders, improving our services, and communicating with you about promotions, updates, and order status. Specifically, we use your data for the following purposes:
Creating and securing your account on our platform to ensure a smooth shopping experience.
Processing orders and delivering your products in a timely and accurate manner.
Communicating with you regarding order confirmations, shipping details, product availability, and special offers.
Improving our website and services by analyzing customer behavior and feedback.
Complying with legal obligations and ensuring the security of our website to prevent fraudulent activity.
We are committed to safeguarding your personal information and using it solely for the purposes outlined in this policy.
When We Share the Information We Collect
We do not sell your personal information to third parties. We may share your information with trusted partners and service providers only when necessary to fulfill orders or comply with legal requirements. These partners are held to the same data protection standards as we are, and your information is handled with the utmost care.
Retention & Security of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. We take reasonable steps to protect your data from unauthorized access, modification, or destruction. While we make every effort to ensure your information is secure, please note that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Advertising Service Providers
In addition to providing great products, we work with third-party advertising and analytics providers such as Google Analytics and other marketing partners. These providers use cookies and similar technologies to gather data about your behavior on our site. This allows us to offer personalized ads and promotions relevant to your interests.
You can opt-out of these services through your browser settings or by adjusting your preferences in Google’s Ad Settings. If you wish to limit tracking, please review your privacy settings periodically.
Changes to This Privacy Policy
Retro-Haus | Euro-Teiling reserves the right to update or modify this privacy policy at any time. We encourage you to review the policy periodically. Any changes made will be effective immediately upon posting. By continuing to use our website, you agree to be bound by the updated policy.
Your Rights
As a customer, you have the right to:
Request the specific personal information that we have collected about you.
Request the deletion of your personal information from our records.
Review the categories of personal information we have gathered, the sources from which the data was collected, and any third parties with whom we have shared it.
If you would like to exercise any of these rights or have questions regarding how we handle your personal information, please contact us at support@retrohaus.ca.
Last Updated: November 25, 2024
We deeply appreciate your trust in Retro-Haus | Euro-Teiling. It is our privilege to serve you, and we remain committed to delivering a superior customer experience with every order. Thank you for choosing us as your trusted source for OEM and aftermarket parts for Audi, BMW, Mercedes-Benz, Porsche, and Volkswagen vehicles. We look forward to continuing our partnership with you!